Privacy Policy

What constitutes personal information?

Personal Information is information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, address, phone number, email address, IP address, credit card information. We do not consider personal information to include information that has been anonymized or aggregated so that it can no longer be used to identify a specific natural person, whether in combination with other information or otherwise. We collect personal information from you when you use our services/purchase our products from 3dsvg.com.

What are my choices about how you use my personal information for marketing?

If you do not wish to receive marketing communications from us, you can unsubscribe via the link at the bottom of an email you received, or contact us by using our contact form. We do not and will never sell, rent, or otherwise disclose your personal information to third parties for their marketing purposes. All data collected on this website is solely to allow you to use our website/complete your payments.

Can You Delete My Personal Information?

We will provide you with a copy of your personal information including name, address, phone number, email address and order details via email upon request. We do not store any credit card data in our databases.If your personal information is incorrect or incomplete, you have the right to ask us to update it. You can also ask us to delete or restrict how we use your personal information, but this right is determined by applicable law and may impact your ability to make purchases on our website. To request deletion or a copy of the personal information we have in our system, please click here to fill out a request.

How Long Do You Keep My Personal Information?

We retain your personal information for as long as necessary to allow you to make purchases/download your purchases, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies.

Do You Track Cookies?

When you visit or interact with our website 3dsvg.com and/or the Dreaming Tree App for iOS/Android, we may use cookies and other similar technologies to help provide you with a better, faster, and safer experience, and for advertising and marketing purposes. We do not, however, use cookies to access information on your computer or device. You can choose whether to accept cookies by adjusting the settings of your browser. If your browser is set to reject cookies, you may still enter our Site, but you may not have full access to all areas within our Site.

How Do We Protect Your Information?

We protect your personal information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure, and alteration. Some of the safeguards we use are firewalls and data encryption, as well as ensuring that we’re constantly updating our website with the latest updates to prevent any sort of malicious behavior.

Notice to European Residents – Your GDPR Privacy Rights

On May 25, 2018, a new European Union (EU) data protection law, the General Data Protection Regulation (GDPR), went into effect. The GDPR gives residents in the EU more control over how their personal information is used and places certain obligations on businesses that process information of those individuals. We’ve updated our Privacy Policy to take into account the new requirements of the GDPR. Creative Fabrica B.V. is the data controller for all GDPR requirements. For questions or to contact the data protection compliance representative, contact us or send postal mail to Creative Fabrica B.V., Westerstraat 187 1-e, 1015MA Amsterdam, The Netherlands.

We collect and process your personal information based on several legal grounds. When you place an order, we require certain details, such as your email address, to confirm your purchase and deliver your digital products. This processing is necessary to fulfill our contractual obligations to you. Additionally, we rely on legitimate interest to analyze website traffic, improve user experience, and better understand customer preferences through analytics and tracking tools. In cases where you create an account, subscribe to marketing emails, or accept cookies, we process your data based on your explicit consent. Lastly, we may retain certain information as required by law, such as for tax compliance, fraud prevention, or other legal obligations.

What We Collect and Store

While you visit our site 3dsvg.com or use our Dreaming Tree App for iOS/Android, we’ll track: Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed. Location, IP address, and browser type: we’ll use this for purposes like estimating taxes and shipping. Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order! We’ll also use cookies to keep track of cart contents while you’re browsing our site. When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information like username and password. We’ll use this information for purposes, such as: Send you information about your account and order, responding to your requests, including refunds and complaints, processing payments and preventing fraud, set up your account for our store, improving our store offerings, sending you marketing messages, if you choose to receive them, if you create an account, we will store your name, address, email, and phone number, which will be used to populate the checkout for future orders. We will also store comments or reviews if you choose to leave them. The Dreaming Tree App for iOS/Android is developed by Goodbarber (our app developer). While the base software has functionality that allows users to share and upload video to our app, we do not use this functionality. No video can or is ever uploaded to Dreaming Tree via the website or the Dreaming Tree App for iOS/Android.

Who On Our Team Has Access

Creative Fabrica, Dreaming Tree and its employees have access to the information you provide us. This includes order information like what was purchased, when it was purchased, and where it should be sent, and Customer information like your name, email address, and billing and shipping information. Our team members have access to this information to help fulfill orders, process refunds and support you.